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Shipping conditions

Delivery time

We strive to have the products offered on our website in stock for you at all times. If an item should not be available after all, we will inform you by e-mail. Many orders are ready for shipment after 24 hours, after receipt of the invoice amount for payment in advance, and will be delivered thereafter. The delivery time depends primarily on the delivery company. You will receive an e-mail as soon as your order has left our warehouse. If we do not have a product in stock, it will be ordered immediately from the manufacturer, after prior consultation. Please note that the delivery time will then be delayed by 3-7 days. The delivery time is extended appropriately in the case of measures within the scope of work stoppages and circumstances for which we are not responsible, such as legal or official orders (e.g. import and export restrictions) or in cases of delivery delays due to force majeure.

If the delivery of your order seems to be too long, please write an e-mail to our shipping service at

International deliveries

Depending on the country you have your products shipped to, there may be fees on them that you must pay once the package reaches the country. You are solely responsible for these fees. These fees, or customs duties, must be paid at the customs office of the respective country. Customs fees are usually based on the value of the package. The recipient of the package is responsible for any additional customs clearance fees. Before placing an order, check with your local customs office for any fees that may be incurred by shipping to that country.

Some countries place restrictions on dietary supplements and supplements or require a special license or similar. Customs regulations vary from country to country, so check with your local customs office for more information.

(This applies only to countries that are not members of the EC).


We cannot refund delivery costs incurred due to customs returns. You are responsible for any additional delivery charges that may be incurred due to returns. If you are unsure about shipping a particular item to a country, we recommend that you check with the appropriate customs office before ordering the product. By placing an order, you acknowledge and accept these terms.

Shipping methods

Our packages are shipped exclusively to all European and non-European countries with DHL.


Country Costs free of charge from
Germany 4,90 € 69 € < 31 kg
Austria 7,90 € 120 € < 31 kg
Switzerland 12,90 € 250 € < 31 kg
Europe 13,90 € 250 € < 31 kg
USA 49,90 € < 31 kg
other countries 24,90 € < 31 kg

The prices, unless otherwise noted on the individual order pages, plus shipping costs. These vary depending on the payment method, weight and country of destination of the ordered goods. In this respect, the shipping costs indicated on the Internet pages or order confirmations are decisive. Packaging is included in the price and will not be taken back. All prices and information are without guarantee and are valid until the appearance of a new price list.

Shipping costs

Please refer to our shipping costs table for prices.
Returns and return shipping: for products with a value of less than € 69,-, the costs are borne by the customer!

Attention: Free shipping does not apply to resellers, but only to end consumers.

ATTENTION! delivery to desired location/ parking permit

If you give DHL permission to deliver the goods, neither Gigas Nutrition nor DHL will assume liability. The delivery risk is therefore entirely transferred to the buyer. If the package is lost, there is no right to a reshipment.